Refund & Cancellation Policy

At Brotomotive Autoz Private Limited, we are committed to providing top-quality automotive services and car care products. We strive to ensure customer satisfaction in every service and product we offer. This Refund & Cancellation Policy outlines the terms under which cancellations, refunds, and returns are processed for our services and products.

2.1. Service CancellationsBefore Service Commencement:

• Customers may cancel their booking at least 24 hours before the scheduled service without incurring any cancellation charges.
• Cancellations made within less than 24 hours of the scheduled service will be subject to a 20% cancellation fee of the total service cost.
• Once the service has started, it cannot be canceled, and no refund will be provided.

2.2. Product Order Cancellations

• Customers can cancel their product order within 12 hours of placing it, provided that the product has not been shipped.
• Once the product has been dispatched, cancellations will not be accepted.

3.1. Service Refunds

• Refunds for canceled services (if applicable) will be processed within 7-10 business days to the original payment method.
• If a customer is dissatisfied with the service due to genuine reasons (such as incorrect application of a coating or faulty installation), we may offer a partial or full refund after proper verification and assessment.

3.2. Product Refunds

• Eligibility for Refund:
  • Refunds are applicable only for damaged or defective products received by the customer.
  • To request a refund, the customer must notify us within 48 hours of delivery with proper photographic evidence.
• Refund Process:
  • Once the claim is verified, the refund will be processed within 7-10 business days from the date of approval. Refunds will be credited to the original mode of payment.

4.1. Conditions for Returns & Replacements

• Returns are accepted only for damaged, defective, or incorrect products received by the customer.
• The request for a return must be raised within 48 hours of delivery with supporting images/videos of the product condition.
• The product must be unused, in its original packaging, and with all tags intact for eligibility.

4.2. Non-Returnable Items

• Used or installed products.
• Services already availed.
• Products damaged due to customer negligence or improper handling.

4.3. Replacement Policy

• If a replacement is requested, we will arrange for a pickup of the defective product and send a new one in its place.
• Replacements are subject to product availability. If the replacement is not available, a refund will be initiated.

• All refunds, cancellations, and return requests will be processed during business hours.
• For any assistance, please contact our Customer Support Team at:
  • Phone: 022 - 35155706
  • Email: contact@brotomotiv.in
  • Working Hours: 10:00 AM to 6:00 PM

Brotomotive Autoz Private Limited reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be reflected on this page with the latest update date mentioned.

If you have any questions or concerns about this Refund & Cancellation Policy, please contact us at:
Brotomotive Autoz Private Limited
Address: Lane No. 1, Right Turn, Kapil Nagar street, Behind Water Tank Road, Wadgaon Sheri Rd, opp. Novotel, Pune, Maharashtra 411014 
Email ID: contact@brotomotiv.in
Phone: +91 8142220018